Shop FAQs

How do I place an order?
You can place an order via the shop page on our website: Club Shop
I have placed my order. What happens next?
We will send you an order confirmation email once your order is placed. This email includes order information and a link to view your order status. We will also notify you via email once your item is ready for collection at your next Little Lions session so please keep an eye on your inbox.
Will my order be delivered?
We do not currently offer a delivery service. All clothing garments are shipped to the Little Lions office. We then add personalisation and forward each order to your Little Lions sessions for collection. You will be notified via email once your order is ready to be collected.

Please note that for certain garments there will be a shipping and handling charge of £3.99 from our supplier – if applicable you will see this charge during checkout. This charge is not applied if the order amount is greater than £100.

How long will it take to despatch my order?
We give approx duration of despatch times on item descriptions. Clothing stock can fluctuate during the season which can cause delays.
For items which require picture upload, what format images do you accept?
For personalised items which require you to upload an image, we can only accept images in PNG, JPEG or PDF format. Images must be high quality and in a well lit setting – if your image upload is not suitable we will contact you via email. Please read the item description for further information on image criteria.
What if there is a problem with my order?
If there is an issue with your order we will contact you at the email address or the phone number you provided with your order. If you need to contact us about an order you can email info@littlelions.co.uk – please include your order number.
When placing an order, how do I know my information is secure?
Little Lions is hosted on a secure server. When you enter your personal information (name, address etc) the link to us is a secure one (you will see evidence of this in the address bar which will begin with https, not just http – you may also see a closed padlock depending on which internet browser you use). We use this information to process your order. You can read more about how we handle your information in our Privacy Policy.

Your card details are securely handled by our payment gateway provider, Stripe – one of the leading credit card processing companies on the internet. We do not see or store any of your payment information.

What if I order an item that doesn't fit?
All items ordered are instantly branded up therefore returns due to size issues cannot be returned or refunded. Please use the size guide provided within the item’s description.
What if an item is faulty?
If an item is faulty we will investigate the issue and look to resolve the issue if we deem the item faulty on our behalf.
How do I clean printed kit items?
Wash inside out at 30°C degrees. DO NOT follow any higher temperature guidelines on the garment label as this as this was before printing.

Avoid leaving kit folded or bundled together whilst damp or soiled after use (This could damage the print)

Kits may discolour due to staining by mud, grass, petroleum jelly which may not entirely be removed by washing. Soaking kits in warm water and detergent as soon as possible after use can reduce this discolouration.

The use of pre-wash stain remover will help remove stains, particularly on white kit.
Utilise the pre-wash programme on automatic washing machines.

DO NOT overload the washing machine

Wash dark colours separately.

Rinse thoroughly, hang to dry,

DO NOT tumble dry printed garments.

DO NOT iron directly onto the prints. Turn the garment inside out and iron on the reverse side to avoid prints being damaged. 

Do not bleach

DO NOT use a fabric conditioner. 

How do I clean printed rain jackets and waterproof garments?
Where possible wipe clean any dirt with a damp cloth.

To wash, turn garment inside out and hand wash at a cold temperature or machine wash on a cold water cycle. DO NOT use detergent or conditioner.

Do not bleach

Do not tumble dry

Do not iron directly onto the prints. Turn the garment inside out and iron on the reverse side to avoid prints being damaged.
 
Do not fold damp